Shipping Policy

Effective Date: July 18, 2026

Thank you for shopping with Hauntby. Below is our shipping policy.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders are not processed or shipped on weekends or public holidays.
• During busy periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

• United States: 5–10 business days
• Canada: 7–12 business days
• United Kingdom: 5–10 business days
• Australia: 7–12 business days
• Other countries: 7–15 business days

Delivery times are estimates and may vary due to customs, weather, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout. Any available free shipping offers will also be shown during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (if available) so you can track your package.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to help resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 24 hours of delivery and include your order number along with clear photos of the damaged item and packaging.

Contact Us

If you have any questions about shipping, please contact us:

Hauntby
Email: contact@hauntby.store